Shipping Policy

Shipping & Handling

The price of freight and packaging is not included in the sale price.

• All orders will be dispatched within 7 business days, except for made-to-order products.
• If the part is out of stock and we are unable to source it within 7 business days, customers will be notified with an estimated time of arrival (ETA).
  
• Delivery times may vary depending on your location and the shipping method selected.

Ultimate Offroad can arrange freight on your behalf should you require cartage of your goods to your premises.
Shipping costs are calculated based on the size and weight of the product(s) in your shopping cart and the distance from the Service’s dispatch warehouse and your nominated address.

If you choose to nominate your own freight company, this must be stated in writing along with an account number or the shipment will not be forwarded. If merchandise is lost or damaged while in transit, please contact the carrier involved as the responsibility will be with the nominated freight company.

Damaged claims or shortages should be filed promptly. Insurance of goods in transit is the responsibility of the purchaser and the carrier after they leave the company’s factory. If any goods are lost or damaged in transit, please contact us for shipping details and we will attempt to rectify the situation as quickly as possible.

All processed shipments generate a tracking number that you can use to monitor the status and location of your order. All shipping and handling costs are in Australian Dollars and include GST.